Shipping policy
WHEN WILL MY ORDER BE PROCESSED?
We aim to ensure you receive your items promptly. When placing your order, please ensure that you select the correct size and color, as we are unable to modify orders once they are in the system.
Currently, we are experiencing a high volume of orders. Our nails are all handmade and will be shipped within 5-15 business days. Shipping is typically conducted via USPS First Class and may take 3-6 days for delivery.
All orders are processed and shipped from our MissSunshine Nails facility. Kindly anticipate additional processing time during holidays and sale seasons.
SHIPPING CONFIRMATION
A shipping confirmation will be emailed to you as soon as your purchase has been dispatched, enabling you to track the status of your shipment. Shipping costs vary depending on the weight of the package and the delivery location. Customers are responsible for customs duties and taxes on all international orders.
TRACKING
As the recipient, it will be your sole responsibility to track your order and provide any necessary documentation to customs or the courier. Failure to do so may result in the order being returned to sender or experiencing an unsuccessful delivery. In such cases, refunds or replacements cannot be processed free of charge. You may need to place a new order in such circumstances.DELIVERY
Your local customs office may require additional documents and time to clear your package, potentially delaying the estimated delivery time. Your order may be delivered by either the local post office or a local courier. In most cases, deliveries will be handled by your local postal service, and the package will arrive with your regular mail. If you are not at home during the delivery, a notice card may be left by the postal service to provide instructions on where and how you can collect your delivery.
TAXES & DUTIES
Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Clarkshop. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate or any charges your bank or issuing credit card company may impose. For further details on foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency but will be converted to USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.
CANCELLATION/CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once we have processed your order, we will be unable to make any changes. Please note that any orders that have already been packed or shipped cannot be canceled.